Canada Computers & Electronics says the data breach exposed information about some of its customers, but some customers are frustrated by the scant details provided by the retailer, including how many customers were affected and when the breach occurred.

The company told CBC News in a statement Friday that it became aware that customers’ personal information on its website “including credit card information” had been compromised.

Canada Computers & Electronics said affected customers were notified on Monday, provided with recommendations on what actions to take, and the breach was reported to authorities.

But neither the statement nor the notice sent to customers seen by CBC News said when the breach occurred, how long it lasted, or how many customers were affected.

The company said only that it has a “small number” of customers.

“We will provide an update by the end of the week as the investigation progresses and additional information becomes available.”d, in that statement.

Customer: “I was surprised”

Alex Brochu, of Drummondville, Kenya, was among those who received the notice, but he had already read about the issue online and was discussing it on Reddit.

Brochu said that as an IT professional, he was “appalled” by this breach and the questions raised about how it was done.

He had purchased items from the company’s website while on vacation. He canceled the credit card in question and fortunately no fraudulent transactions occurred.

The company is based outside of Toronto and has offices in: British Columbia, Ontario, Quebec, and Nova Scotia. We sell off-the-shelf and custom-made computers and other hardware and accessories.

brad seward I purchased it from the Canada Computers & Electronics website at the end of December.

He said he felt there was a lack of information the company shared about the breach.

“It’s important to have accountability here,” said Seward, who lives in Toronto.

The company told customers there was “no evidence” that the stolen information was used fraudulently.

But Jenna Frances Koch of Kelowna, British Columbia, has her doubts.

She said she purchased computer hardware from the website in late December and received a warning from her bank in mid-January that someone had tried to make a purchase with her credit card in Florida.

When Francis Koch saw discussions about the data breach on Reddit, he began to suspect that the two events were related. She has not received any notice from the company, she said.

When contacted, the company said in a statement that “this issue has been fully resolved” and that “any customers who may have been affected have been notified.”

She said she hoped the company would be more “transparent” about what happened and put a banner on its website advising customers.

Canada’s federal privacy watchdog said the company filed a report and that Canada Computers & ElectronicsTake the necessary steps to address the breach. ”

of the same law that requires report to Canada’s Privacy Commissioner also requires companies to notify customers and other parties about data breaches.

York Regional Police also confirmed they are investigating.